Privacy Policy
1. Who We Are
Glenfield Pharmacy (“we”, “us”, or “our”) is a registered pharmacy in the UK.
We are committed to protecting your personal data in accordance with UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. What Personal Data We Collect
We may collect and process the following information:
Identity & Contact Details: Name, address, date of birth, email, phone number.
Health & Prescription Data: Medication history, allergies, GP details (if submitting prescriptions online).
Payment Information: Card details (processed securely via a third-party payment provider).
Technical Data: IP address, browser type, cookies (see our Cookie Policy).
Communication Records: Emails, live chat messages, or phone call logs.
3. How We Use Your Data
We only use your personal data where legally permitted, including:
| Purpose | Legal Basis |
|---|---|
| Processing prescriptions & orders | Necessary for healthcare services & contractual obligation |
| Sending NHS or private healthcare updates | Public interest (for NHS services) or consent (for marketing) |
| Improving our website | Legitimate interest (analytics) |
| Fraud prevention & security | Legal obligation & legitimate interest |
4. How We Share Your Data
We do not sell your data. We may share it with:
Healthcare Providers: Your GP, NHS (if applicable).
Regulatory Bodies: General Pharmaceutical Council (GPhC), if legally required.
Service Providers: Payment processors, IT support (under strict confidentiality).
5. Data Security & Retention
We use encryption, secure servers, and access controls to protect your data.
We retain prescription records as required by NHS guidelines or legal obligations (usually 8-10 years).
6. Your Rights Under UK GDPR
- You have the right to:
- Access your personal data (free of charge).
- Correct inaccurate information.
- Request deletion (unless we must retain it by law).
- Object to processing (e.g., marketing).
- Lodge a complaint with the ICO.
To exercise these rights, contact us at:
Email: info@glenfieldpharmacyclinic.co.uk
Phone: 0116 287 6167
Address: Glenfield Pharmacy Ltd, 111 Station Road, Glenfield, LE3 8GS
7. Changes to This Policy
We may update this policy. Please check this page for the latest version.